Privacy Policy

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Tyndall Counselling takes your privacy very seriously and any personal information obtained and/or shared will be processed, used and stored in line with the Data Protection Act 2018.  

 

What information do I collect about you? 

I will collect information about you when you enquire about our counselling services and whilst you are accessing our counselling. 

When you enquire, we will collect information to help us with your enquiry. This may include recording and using your personal details such as name and email address.   

During our counselling sessions, everything we talk about will be kept confidential. That confidentiality will only be broken if there are legal requirements to do so. You should also be aware that all registered counsellors are also ethically required to discuss sessions with an appointed supervisor.  

As and when your therapy comes to an end, your records will be kept for seven years and then securely destroyed. Should you wish your data to be destroyed sooner than this, please email.

 

How do I store your data? 

All personal details will be secured stored on an encrypted and password protected device. I will also create and store written notes in a locked filing cabinet in which only I have access to.  

Any text messages and/or emails I receive will be deleted after any relevant information has been transferred onto an encrypted and password protected device.  

Will you share my data? 

Please be reassured your all information held about you will treated in a secure and confidential manner. There are two exceptions where I may share information about you:   

Legal requirement  

If I am requested to ever share information for legal purposes (for example a court hearing), I am legally obligated to share this information.  

Safeguarding

I have a duty of care to everyone utilising our therapy services. Should I deem a client is at risk of harm to either their self or someone else, I am legally obligated to share this information with relevant emergency services 

 

Ethical responsibilities

As a member of the BACP, I am required to follow the ethical framework outlined by the professional body. A requirement of this framework, for all counsellors, is attending regular supervision, where I discuss all counselling sessions with an allocated supervisor. This is to ensure counsellors are able to provide the best possible service. Please note, during these supervisions, any information shared will not be personally identifiable.  

What is our lawful basis for holding your information  

If you are enquiring and/or currently having counselling with us, our lawful basis for processing your data is to fulfil a contract. If, as and when, you finish your therapy with us, our lawful basis for holding your data falls under the legitimate interest category.  

 

Data collected through this website

If you submit your details through the contact form on this website, please note that Wix.com will act as a Processor of your information and will process data in accordance to the Data Protection Act 2018. I will act at the data controller and take responsibility for any data submitted by users via this website.  

Cookies  

Taken from Wix.com Privacy notice 

“Wix and certain third party services may use cookies and similar tracking technologies throughout our services. These technologies are used mostly for stability, security, functionality, performance and advertising purposes.” 

 

If you would like further details on the Wix.om privacy policy, please visit their webpage here. You are also welcome to email/text or call me if you have any concerns regarding this method of contact.  

 

How can I see the information you have collected and stored about me? 

  

You have several rights regarding your data.  

  

  

You can read more about your rights here: http://ico.org.uk/your-data-matters 

  

To exercise any of your rights and/or have any complaints regarding the handling of your data, please send me an email at

hello@tyndallcounselling.co.uk outlining your requests.  

 

I am a member of the Information Commissioner’s Office (ICO) – Registration Number ZA464335, should you wish to make a formal complaint, you can visit the ICO website here: http://ico.org.uk/make-a-complaint 

  • You can ask for a copy of the data I hold about you  

  • You can ask that I correct any information I hold about you  

  • You can ask me to stop using/processing your data  

  • You can ask me to erase your personal data  

What type of Counselling do I do?